Your order will be shipped within 24 hours of your purchase. We've partner with local third-party logistics provider to ensure your delivery is prompt and efficient, typically arriving within 2-3 working days. Please note that occasional delays may occur, but we'll do our best to minimize any inconvenience.

Kindly take note that we don't process orders on Sundays and public holidays. We appreciate your understanding and patience during these periods.

If you have any questions or need assistance, please don't hesitate to reach out. Our dedicated team is here to help!

Happy shopping, and have a fantastic day!

7-Days Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of receiving the product.

Guidelines for Returns:

• The item must be unused and in the same condition as you received it.
• All original packaging, tags, and accessories should be included.
• Proof of purchase, such as the order number or receipt, is required.
• Returns must be initiated by contacting our customer support team within 7 days of receiving the product.
• Shipping costs for returns, including any platform commission fees, are the responsibility of the customer unless the return is due to a defective or incorrect item.
• Refunds will be issued to the original payment method/Paynow within 5-7 business days after we receive the returned item.

Please note:

• Certain items, such as personalized or intimate goods, may not be eligible for return due to hygiene reasons. This will be indicated on the product page.
• In the case of a defective or incorrect item, we kindly request you to provide us with relevant pictures or videos clearly showing the defect or incorrect item. This will help us assess the situation accurately and provide a suitable solution.

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team. We're here to help!

We value your satisfaction and strive to provide a seamless return experience for our customers. Thank you for choosing us!

VINOGA Warranty Policy

We take pride in the quality of our products and offer up to 6-month warranty on selected goods purchased from us. This warranty covers manufacturing defects and malfunctions that occur during normal use within the specified warranty period.

Key Points of Our Warranty:

• Warranty Duration: The warranty period varies for each product and is clearly stated in the individual product descriptions. Please refer to the product page for the exact period of warranty.
• Coverage: The warranty covers manufacturing defects and malfunctions that arise from normal use of the product.
• Proof of Purchase: To claim warranty service, a valid proof of purchase, such as the order number or receipt, is required.
• Warranty Service: If you encounter any issues covered by the warranty, please contact our customer support team. We will guide you through the warranty claim process.
• Repair or Replacement: Depending on the nature of the issue, we will either repair or replace the defective product with an equivalent or similar item.
• Exclusions: The warranty does not cover damages caused by improper use, accidents, unauthorized modifications, or normal wear and tear. Additionally, consumable items or accessories are not covered by the warranty.
• Limitations: Our warranty is applicable only to the original purchaser of the product and is non-transferable.

Please note that the warranty does not affect your statutory rights under consumer protection laws.

If you have any questions or need further clarification regarding our warranty policy, please don't hesitate to reach out to our customer support team. We are here to assist you.

Thank you for choosing our products. We strive to provide reliable and quality goods that meet your expectations.