7-Days Return/Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of receiving the product.

Guidelines for Returns:

• The item must be unused and in the same condition as you received it.
• All original packaging, tags, and accessories should be included.
• Proof of purchase, such as the order number or receipt, is required.
• Returns must be initiated by contacting our customer support team within 7 days of receiving the product.
• Shipping costs for returns, including any platform commission fees, are the responsibility of the customer unless the return is due to a defective or incorrect item.
• Refunds will be issued to the original payment method/Paynow within 5-7 business days after we receive the returned item.

Please note:

• Certain items, such as personalized or intimate goods, may not be eligible for return due to hygiene reasons. This will be indicated on the product page.
• In the case of a defective or incorrect item, we kindly request you to provide us with relevant pictures or videos clearly showing the defect or incorrect item. This will help us assess the situation accurately and provide a suitable solution.

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team. We're here to help!

We value your satisfaction and strive to provide a seamless return experience for our customers. Thank you for choosing us!