Frequently Asked Questions

Below FAQ are some common concerns of our customers before purchasing the product.
If you have other questions, please just send it to
Email: Vinogasg@gmail.com
WhatsApp: +65 96881688

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  • Pre Sale Questions
  • Shipping Questions
  • Return/Exchange Questions
  • Warranty Questions

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Pre Sale Questions

VINOGA Handles are made from high-quality solid brass material, ensuring durability and longevity..

The package includes individually wrapped and sealed handle/knob and an M4 Screw length of 25mm (Default).

Yes, if you need a special screw length (20/30/35/40/45mm), please contact our customer agent for assistance.

VINOGA Handles undergo a double-layer anti-oxidation process and glazed baking varnish, providing added additional protection against wear and tear, enhancing durability, and resisting scratches and abrasions.

Absolutely! VINOGA Handles are suitable for a variety of furniture types, including cabinets, drawers, wardrobes, and more.

  • Timeless Elegance: Brass handles exude a classic and timeless elegance, making them a popular choice for upscale and traditional interior designs. The warm and rich golden tones of brass add a touch of sophistication to any furniture piece.
  • Unmatched Durability: Brass handles are renowned for their exceptional durability. They can withstand heavy use and are resistant to wear and tear, making them suitable for high-traffic areas and long-lasting functionality.
  • Corrosion Resistance: Unlike aluminum and zinc alloy handles, brass handles have excellent corrosion resistance, ensuring that they maintain their beauty and performance even in humid or damp environments.
  • Prestigious Aesthetics: The luxurious appearance of brass handles elevates the overall appeal of furniture and contributes to a high-end and luxurious ambiance in any space.
  • Long-lasting Investment: Brass handles are a long-term investment due to their durability and resistance to tarnishing. They retain their beauty over time, offering a lasting and valuable addition to your furniture.
  • Design Versatility: Brass handles come in a wide range of designs, from ornate and decorative to sleek and contemporary, allowing you to choose handles that perfectly match your interior style.
  • Premium Material: Brass is a premium material, known for its strength and sturdiness. As a result, brass handles provide a reassuring heft and quality feel when used.
  • Resilience to Scratches: Brass handles are less prone to scratches and scuff marks compared to aluminum and zinc alloy handles, ensuring a smoother and more polished appearance.

    • Yes, VINOGA Handles are designed to be easy to install and use, with a comfortable grip and smooth operation.

    Shipping Questions

    We offer various shipping options, including standard shipping, express shipping(Grab Express | Additional Charged).

    Your order will be shipped within 24 hours of your purchase. We've partner with local third-party logistics provider to ensure your delivery is prompt and efficient, typically arriving within 2-3 working days. Please note that occasional delays may occur, but we'll do our best to minimize any inconvenience.  

    Kindly take note that we don't process orders on Sundays and public holidays. We appreciate your understanding and patience during these periods.

    Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status and estimated delivery time of your package.

    Yes, we offer free shipping for orders that meet our minimum purchase requirement. Details about free shipping eligibility can be found on our website.

    Estimated delivery time is typically 2-3 working days. While our partner logistics aim for prompt delivery, occasional delays may occur. Please rest assured that we will do our best to minimize any inconvenience caused.

    If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to update the address before the package is shipped.

    In the rare event of a lost package, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement ASAP.

    Yes, you can arrange to pick up your order at our location: 01-03A, 23 Neythal Rd, Singapore 628588. Please note that pick-ups are strictly by appointment only. To schedule a pick-up, kindly contact our customer support team in advance.

    Return/Exchange Questions

    Yes, we have a hassle-free return policy. If you are not satisfied with your purchase, you may return it within a specified timeframe. Please refer to our return policy for details on the return window and eligibility.

    Yes, we offer exchanges for items of the same value or top up. If you need a different size or model, please contact our customer support team to initiate the exchange process (T&C Applied).  

    To initiate a return or exchange, please contact our customer support team within the specified return/exchange period. They will guide you through the process and provide the necessary instructions.

    Shipping costs for returns, including any platform commission fees, are the responsibility of the customer unless the return is due to a defective or incorrect item.

    Once we receive the returned item, we will process the refund or exchange within a certain timeframe. Refunds will be issued to the original payment method/Paynow within 5-7 business days.

    Warranty Questions

    We take pride in the quality of our products and offer up to 6-months warranty on selected goods purchased from us. This warranty covers manufacturing defects and malfunctions that occur during normal use within the specified warranty period.

    If you encounter any issues covered by the warranty, please contact our customer support team. They will guide you through the warranty claim process.

    To claim warranty service, a valid proof of purchase, such as the order number or receipt, is required.

    Our warranty is applicable only to the original purchaser of the product and is non-transferable.